Privacy Policy

Vortex Protocol Pte. Ltd (the "Company", “we”, “us”, or “ours”) provides websites, mobile apps, widgets, APIs, email, and other online products and services (collectively, the "Service"). User of the Services ("User" or “you”) may provide personal information or allow personal information to be collected in the course of accessing and using these Services.

The Company is committed to protecting and managing the personal information collected in accordance with Singaporean law, international best practices and the rights of individuals. All personal information held by the Company will be collected, used, disclosed and protected in accordance with the Personal Data Protection Act(“PDPA”)

The following applies to all activities within the scope of this Privacy Policy, including the Company's Vortex Gaming services, linked webpages and platforms, where the application of this Privacy Policy is stated or notified, and the personal date is collected, utilized, and managed in the following ways.

1. Data collected by the Company

We collect several types of information when you access or use the Services.

1.1.Information directly provided by the Users

1)Account Information

Access to any information, text, links, images, photographs, audio, video, or other materials or arrangements of materials uploaded, downloaded, or displayed on the Services (collectively, "Content") does not require a separate account or subscription; however, in order to create, distribute, or otherwise use some of the Services, an account is required. You should submit certain necessary and minimal information to create an account.

If you use single sign-on (SSO) features to create an account, your e-mail information will be submitted along with the applicable authentication identifier. If you create an account in any other way, you may be required to submit a separate username and password.

In addition, after signing up, you may be asked to provide additional account information such as gender, date of birth, and language spoken in order to satisfy your service experience or to provide you with customized content. Such information will not be disclosed to others.

2)Profile Information

You may also provide additional information to communicate with other Users who access and use the Services, or to create and follow feeds. Such information becomes publicly available in your profile

You can provide additional information in Edit Profile, such as a nickname (channel name) that may represent you, a representative image, preferred game genres, a bio, gameplay patterns, activity history, and country and region of activity. Providing this information is optional and the information can be edited and deleted at any time.

We may use your profile information to improve your experience on the Services and to help you obtain benefits and rewards.

3)In-Service Activity

We collect information about the Content you submit to the Service and your activities in the Service, including the following:

  • -Content you create in any form:We retain the entirety of your content, including text, links, images, audio, and video, whether public or not, transmitted through the Services, including drafts, completed posts, and comments.
  • -Actions you take on other Users' content:We record all actions you take on content created by other Users on the Service, including likes, quotes, shares, and tags.
  • -Interactions with other Users:We record actions you take with other Users on the Service, such as following and blocking, and messages you send to other Users (private messages, chats, etc.).
  • -Channeling:If the Service integrates with third-party services, we may collect information about those services, such as unique identifiers or mailing information.
  • -Transaction information:If you use a paid service or transaction feature within the Service, we will collect certain additional information to provide that service or feature, including your name, address, email address, phone number, and information about the product or service you purchase. When trading NFTs or blockchain-related digital goods, we may require a blockchain wallet address for related processing.
  • -Other information:If the Service requires you to submit a separate form, such as for promotions or sponsored events within the Service or for customer support requests, we may ask for additional personal information as required by that form.

1.2.Information we collect automatically

When you access or use the Service, we may also automatically collect information about you including;

1)Access Environment and Usage History

We may collect and record information about the environment in which you access and use the Services. This may include IP address, browser type, operating system, access path (URL), device information, carrier information, search terms, and previously visited pages.

2)Information we collect through cookies and similar technologies

Upon your browser’s request, we may collect information through cookies and similar technologies, which are pieces of data sent by us. The information provided through cookies is used to improve your Service experience and the quality of the Service, such as providing personalized content and advertisements.

While we cannot collect personal information through cookies and other tracking technologies, if you provide us with personally identifiable information, a cookie may be linked to that information.

1.3Information We Receive from Third Parties

When you use the online products and services of third parties, we may receive information from those third parties, such as your access experience, usage history, cookies, and location information.

This third-party information may be external services embedded within the Services, or in conjunction with partners who perform services such as audience measurement or assist in evaluating the safety or quality of the Services, and information from these external services and partners may be collected, estimated, or combined by us.

2. Utilization of Data

The information collected by us is utilized for various purposes, including providing and operating the Service, maintaining stability, improving quality, and development, and the same information may be utilized or disclosed for different purposes. Ultimately, the personal information collected in this way is aimed at providing Users with an enhanced experience.

The purposes and main ways we use information are as follows:

2.1.Providing and Operating the Services

Information is utilized in the course of providing and operating the Service. This includes authentication procedures in the account creation and login process (to prevent duplicate subscriptions and limit unauthorized use) and verification for services with age restrictions.

In addition, we provide functions such as connection and authentication with third-party services based on the information provided or allowed to be provided in settings, and enable recovery through identification in the event of account loss.

2.2.Providing content customized to User preferences and service suggestions

Based on the collected information about the Content provided in the Service, we may provide customized content or recommend features. Through such Content preferences analysis, we can provide more relevant or interesting advertisements.

2.3.Provide safety and security

We may utilize relevant information to resolve attempted attacks on the Service, spam, abuse of the Service, etc. and to apply policies stipulated in relevant laws and regulations and the Terms of Use. In addition, we may prevent illegal acts including fraud, impersonation, and theft of rights that may occur within the Service by verifying the identity of Users.

2.4.Measuring and Utilizing the Service

Collected information may be processed into anonymized statistics for the purpose of measuring trends, usage patterns, and efficiency. Such measurement of service indicators enables improvement of existing services, and research and development of new services through sharing with affiliates and partners.

We also resolve problems that may arise in the course of the service and improve the service experience through related monitoring.

2.5.Communication with Users

Relevant information may be utilized to communicate with Users individually such as to notify them of important information about services, promotions, announcements, etc. or to respond to customers.

3. Sharing of Personal Information and Other Data

You can check how we share your information and exercise control over how that information is shared. Most of the information you voluntarily submit in the course of your activities within the Service may become publicly available, but we will not utilize or share your personal information and other data without your consent to the extent not specified.

Most of your activity on the Service is public. The profile information you set publicly available, the content you create, your following, and your public interactions with other Users are available to the general public, and you do not need to create an account or log in to do so. Public information is not limited to within the Services, but may be published in other spaces, such as through search engines, screenshots, and sharing features. The following information is explicitly public

1)Profile information that you make publicly available

2)Posts and comments you make (feeds)

3)Liking and sharing activity on posts or comments made by other Users

4)Your following of other Users

Information not specified will not be disclosed, sold, or shared with third parties by default. However, for some purposes, information may be provided and shared with third parties for the following purposes

3.1.With your prior consent

We may share your information based on the your consent or request.

3.2.Connection with Third Party Services (Channeling)

We will share information authorized by you with the applicable third-party services with which the connection is necessary. You have control over what information is shared in the course of these connections and whether it is provided.

3.3.Sharing with Service Providers to Conduct Business

Relevant information may be provided to us for the performance of our business through our service delivery partners, including payment processors that process transactions on behalf of us, cloud providers that host our data and services, third-party ad measurement companies that enable us and advertisers to measure the performance of ads served within the Services, and third-party services that interface with the Services through APIs and embedded technologies.

3.4.Legal Compliance and Emergencies

For compliance with relevant laws and regulations, crime prevention, purposes in the public interest, and other emergency situations such as terrorism and suicide, information may be shared with relevant authorities through due process.

3.5.Policy Application and Rights Enforcement

We may share relevant information in order to investigate violations of the Terms and Conditions, rules, policies, etc. between the Company and Users, to protect your rights, property, and safety, or to settle charges for the use of paid services, or to enforce costs.

3.6.Statistical or De-identified Information

We may share anonymized information that has been processed into a form that does not identify individual users for purposes of measuring or statistical analysis of the Services, academic research, market research, etc. For example, the number of users of a particular feature on the Services or statistics on how many people follow two Users in common.

3.7.Transfer of information following a change in ownership

If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, User's information may be shared, sold, or transferred to that entity. This Privacy Policy applies to your personal information that is shared or transferred to that business entity as of the relevant transaction.

4. Information Retention Period and Disposition Procedures

We have different retention periods for different types of information while providing services. Your personal information will be disposed in an irretrievable manner without delay when the purpose of collecting and using the personal information is achieved or expires.

However, account creation identification information may be retained indefinitely to prevent the rejoining of habitual violators of the operating policy. In addition to the items specified, certain type of information may be retained until the time required by applicable law for legally required or legitimate purposes. In addition, data that has been anonymized for research or statistical purposes may be used indefinitely without further notice.

5. Technical and Administrative Measures to Protect Personal Information

We take appropriate security measures to prevent the loss, unauthorized use or access, alteration or disclosure of Users' personal information.

Access to personal information is limited to employees, agents, contractors, and other third parties who have been authorized in advance and have a business need for access. Suspected personal information leaks and rights violations are handled in accordance with our procedures for handling them. Depending on the nature and scale of the breach or infringement, the Singapore Personal Data Protection Commission(“PDPC”) and affected individuals will be notified in accordance with applicable laws. Notifications to PDPC will be made when the breach or infringement,

1) results in, or is likely to result in, significant harm to an affected individual; or

2)affects, or is likely to affect 500 or more individuals.

We do not transfer your personal information outside of Singapore unless the User continues to receive a comparable level of protection to that provided under Singapore privacy laws except in accordance with requirements prescribed under PDPA to ensure that you are provided with a standard of protection to personal data. Such requirements may be exempted with written notice from PDPC

On request of a User, we, as soon as reasonably possible, provide you with personal information about you that is in the possession or under the control of us and information about the ways in which the personal data mentioned has been or may have been used or disclosed by us within a year before the date of the request.

We make information available on your request about privacy policies and practices that are necessary to meet the obligations under PDPA or a process to receive and respond to complaints that may arise with respect to the application of PDPA.

6. User's Rights and Exercise

You can exercise control over protecting and restricting the collection, use, and sharing of your information when using the Service. Depending on where you reside, you may have the right to request access to, transfer, deletion, modification or correction of, your personal information, or to withdraw your consent.

6.1.Access and Correction of Account Information and Profile

You may access your information and change or correct certain information through the Service. The change or correction can be done on the Settings and Edit Profile pages of your account.

6.2.Deleting Account Information

You may request to delete their Account through the Settings page of your Account. Once your account is deleted, it will no longer be visible to other users and will be disassociated from the content you have posted. Please note, however, that content such as posts and comments created prior to account deletion will remain publicly available unless you delete them.

After you apply to delete your account, it may take up to 30 days for complete deletion, during which you can withdraw your application. After account deletion is complete, we may retain certain information as required by law or for legitimate purposes.

6.3.Objections, Limitations and Withdrawal of Consent

You may object to collection, use or sharing of information permitted by your consent or request, or withdraw the relevant consent in the course of your use of the Service. In this case, access to the individual services requiring such consent will be canceled.

6.4.Correction of personal information

Upon your request to correct an error or omission in your personal information that is in the possession or under the control of us, we correct the error or omission as soon as practicable and send the corrected information to our affiliates to which the personal information was disclosed by us within a year from the date the correction was made, unless that the affiliates do not need the corrected information for any legal or business purpose. We may, if you consent, send the corrected information only to specific affiliates.

6.5.Opting Out of Personalized Advertisement and Content

You may opt out of personalized advertisement personalization and content recommendations made through information collected automatically by us or through our affiliates.

6.6.Controlling the Use of Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can generally set your browser to remove or reject first- and third-party cookies. Please note that if you choose to remove or reject cookies, it may affect the availability and functionality of the Services.

7. Regarding children under 13

The Services are intended for persons who are 13 years of age or older. Children under the age of 13 are not permitted to provide personal information within the Services, and we do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not provide us any personal information, including your name, address, telephone number, or email, through the Service and any features within the Service. If we become aware that we have collected or obtained personal information from a child under the age of 13 without parental consent, we will take measures to delete such information.

8. Methods of notification

In case of an important notification such as User's personal information leakage, we will notify you via an in-service notification or through the contact information linked to the User's account.

9. Governing Law and Jurisdiction

Nothing in this Privacy Policy limits your rights under PDPA or any other data protection or privacy related law applicable to you. The law applicable to This Privacy Policy is the law of the Republic of Singapore and the courts of the Republic of Singapore will have exclusive jurisdiction in case of any dispute.

10. Amendments to the Privacy Policy

We may change this Privacy Policy from time to time if necessary. If we decide the changes are important, we will notify you via an in-service notification or through the contact information linked to the User's account.

11. Contact and Data Protection Officer

Personal information handled within the Company is managed by a Data Protection Officer (DPO). If you have any questions about this Privacy Policy, please contact us through the channels below.

DPO email: