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Uma Musume connection issues are happening! User reactions and troubleshooting process
Summarized user reactions, Cygames' response, and the troubleshooting process for the recent connection issue in Uma Musume Pretty Derby. The issue was caused by a data center equipment failure and was resolved after emergency maintenance.
1. ⚠️ Uma Musume Connection Issue: User Confusion and Various Reactions
- ✅ Many users experienced connection issues, causing confusion.
- ✅ Attempts to connect via various networks such as Wi-Fi and 5G failed.
- ✅ Connection issues also occurred in other Cygames games such as DMM Games and Granblue Fantasy.
00:02 - 00:58
1. ⚠️ Uma Musume Connection Issue: User Confusion and Various Reactions
- ✅ Many users experienced connection issues, causing confusion.
- ✅ Attempts to connect via various networks such as Wi-Fi and 5G failed.
- ✅ Connection issues also occurred in other Cygames games such as DMM Games and Granblue Fantasy.
00:59 - 02:38
2. 🤔 Cause Analysis and Speculation: AWS Failure vs. Cygames' Own Problem?
- ✅ Possibility of AWS (Amazon Web Services) Tokyo region failure raised.
- ✅ However, since other AWS-based apps had no issues, it was presumed to be a Cygames issue.
- ✅ Mentioned the possibility of a system issue related to the Cygames ID linkage function.
02:39 - 04:58
3. 📢 Cygames Official Announcement: Acknowledgment of the Issue and Efforts to Resolve It
- ✅ Cygames announced through official channels that they acknowledged the connection issue and were investigating it.
- ✅ Posted an apology for the inconvenience caused to users.
- ✅ Promised to do their best to resolve the issue quickly.
04:59 - 07:30
4. ⏳ Delay in Issue Resolution and User Concerns
- ✅ Increased user concerns about the delay in resolving the issue.
- ✅ Mentioned the possibility of postponing the scheduled gacha update.
- ✅ Suggested that the issue may be difficult for Cygames to resolve on its own due to equipment failure on the data center side.
07:31 - 08:47
5. 💰 Predictions for Compensation and Future Schedule
- ✅ Mentioned the possibility of compensation (Jewels) for the connection issue.
- ✅ Raised the possibility of adjusting the future game schedule depending on when the issue is resolved.
08:48 - 10:58
6. 🛠️ Connection Issue Resolved After Emergency Maintenance!
- ✅ Connection issue resolved after emergency maintenance was completed.
- ✅ Cygames officially announced the end of the emergency maintenance and the resolution of the issue.
10:59 - 11:36
7. 🎁 New Gacha and Event Information
- ✅ ★3 Believe is scheduled to appear in the new Pretty Derby gacha.
- ✅ Decided to hold a 4.5th Anniversary Select Pickup Support Card Gacha.
- ✅ Limited to one time, 10 gacha draws can be performed with Victory Jewels (SSR support card guaranteed on the 10th draw).