Post
Wuthering Waves: Epic Games refund controversy, user damage occurring?
The Epic Games payment payback event for Wuthering Waves has been suddenly interrupted, causing damage to users who have saved points. User dissatisfaction is growing due to Kuro Games' lack of clear notice and changes to the Epic Games payment system, and it is argued that quick resolution and communication are needed.
1. 💰 Epic Games Payback Event: Sudden Interruption After a 20% Increase and Extension
- ✅ Epic Rewards (payback) provided when purchasing games from the Epic Games Store
- ✅ Reward rate increased from the original 5% to 20%, extended until January 8, 2026
- ⚠️ Epic payment window disappeared from Wuthering Waves starting September 24th
| Category | Content |
|---|---|
| Original | Using Epic Games payment system, 20% payback |
| After Change | Epic payment window disappeared, payback unavailable |
00:00 - 00:56
1. 💰 Epic Games Payback Event: Sudden Interruption After a 20% Increase and Extension
- ✅ Epic Rewards (payback) provided when purchasing games from the Epic Games Store
- ✅ Reward rate increased from the original 5% to 20%, extended until January 8, 2026
- ⚠️ Epic payment window disappeared from Wuthering Waves starting September 24th
| Category | Content |
|---|---|
| Original | Using Epic Games payment system, 20% payback |
| After Change | Epic payment window disappeared, payback unavailable |
00:57 - 01:31
2. 📢 Kuro Games' Passive Response: Lack of Notice and Inquiry Answers
- ✅ Users inquire about Epic to Kuro Games
- ⚠️ Answer: "Wuthering Waves did not participate in this Epic Games payment payback event."
- ⚠️ No related announcement
01:32 - 02:23
3. 😠 User Damage and Dissatisfaction Due to Payback Interruption
- ✅ Payback was provided normally before September 24th
- ✅ Growing dissatisfaction among users who saved payback points to pull characters like Calberona and Chisa
- ⚠️ Points cannot be used due to sudden payback interruption
02:24 - 03:04
4. 🚫 Epic Games Official Position: Payment System Transition and Points Cannot Be Used
- ✅ Payment system within Wuthering Waves game transitioned to official PC payment method
- ⚠️ Points cannot be used because the Epic Games payment window cannot be opened
03:05 - 04:13
5. 🙏 Emphasis on the Importance of Quick Situation Resolution and User Communication
- ✅ Concerns about user dissatisfaction and disappointment with the game due to the Epic Games payback interruption
- ✅ Urging Kuro Games to quickly resolve the situation and clearly state their position
- ✅ Need to restore trust through active communication with users
- 🤔 Mention of the possibility of payback interruption due to bug exploitation